INFORMATION WE COLLECT
We collect customer information (1) in an effort to improve your shopping experience, (2) to communicate with you about our products, services, contests, and promotions, and (3) when we believe it is necessary to administer our business.
To make our website and related services more useful to you, our servers (which may be hosted by a third party service provider) collect non-personally identifiable information (also known as “anonymous data”) from you, including browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit.
We also may collect both personally identifiable information and non-personally identifiable information (collectively your “information”), when we deem necessary to maintain and administer your account with Webasto. We also maintain a record of your product interests and your purchases online. We may also collect information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a third party to receive any of our products or services.
We may also collect information we receive about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers. We may also receive information about you from third party marketing firms.
When you contact Webasto Customer Service or communicate with us in any other we, may collect whatever information you volunteer to us through that communication. When you post your name, photos, reviews, questions, comments or any other materials or content to our site or service, the information contained in your posting will be used by us and
, be stored on our servers. These posts may also be seen by other users.
INFORMATION COLLECTED VIA TECHNOLOGY
We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of our website or service may not work properly. We may also collect precise location information in order to enhance your use of the services.
We do not respond to browser-based "do not track" signals. However, some third party sites who push content to our site do keep track of your browsing activities over time and across different websites when they serve you content, which enables them to tailor what they present to you.
During some visits, we may use software tools, to measure and collect session information, including page response times, download errors, time spent on certain pages, page interaction information, and methods used to browse away from the page.
In addition, we may use a service that collects non-personally identifiable information remotely by using so-called "pixel tags" "web beacons" clear GIFs" or similar means (collectively "Pixel Tags") embedded in the website’s content. A Pixel Tag is an electronic image, often a single pixel (1 x 1) that is ordinarily not visible to website visitors and may be associated with cookies on the visitors’ hard drives.
HOW WE USE AND SHARE INFORMATION ABOUT YOU
We use customer information to provide accurate services and to advise our valued customers of promotions that may be of interest to them. Webasto may use your information for the following purposes:
- For research and marketing purposes;
- To facilitate the creation of and secure your account on our network;
- To identify you as a user in our system;
- To provide improved administration of our website and services;
- To improve the quality of experience when you interact with our website and services;
- To send you administrative e-mail notifications;
- To send promotional communications;
- To send upgrades and special offers related to our services and for other marketing purposes of Webasto or our third party companies; and
- To make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
We may also share your information with third parties to perform services on our behalf such as: fulfilling orders, delivering packages, sending Webasto marketing materials, fulfilling subscription services, conducting research and analysis, handling and processing credit card payments.
We may be required to share information in response to a regulation, court order or subpoena or discovery request. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Webasto, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity. We may also share your information with a manufacturer or its designee in connection with any service, purchase, or warranty related questions.
We may also share personally identifiable information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
We may create anonymous data records with your non-personally identifiable to you. We use these anonymous data records in many ways, including to analyze request and usage patterns so that we may enhance the content of our services and improve site navigation. Webasto reserves the right to use and disclose anonymous data to third party companies for any purpose in its discretion.
LINKS TO OTHER WEBSITES
While we strive to protect your personal information, we cannot ensure or warrant the security of any personal information you transmit to us. Any such transmission is done at your own risk. Webasto takes reasonable security precautions to secure the personal information that you choose to provide us against loss, misuse, alteration or unauthorized access of such information. Unfortunately, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Webasto to intercept or access transmissions or private communications unlawfully.
We do not knowingly or intentionally collect personally identifiable information from children under the age of 13. The use of the site means that the user has represented or warranted that the user is either 18 years old or using the site under the supervision of a parent or guardian.
By using this website you agree to respond truthfully and accurately about your age. Children under the age of 13 years are expressly prohibited from using the website, or submitting or providing any personally identifiable information on the website.
NOTICE TO CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83).
A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California Customers may request further information about our compliance with this law by e-mailing kEncEmailjogp.vtAxfcbtup/dpn. Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this e-mail address.
A NOTE TO USERS OUTSIDE OF THE UNITED STATES.
Your information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of information may be less stringent than the laws in your country.
Continued use of our website, or services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Webasto Thermo & Comfort North America, Inc.
15083 North Rd.
Fenton, Michigan 48430
Or by email at kEncEmailjogp.vtAxfcbtup/dpn
You may choose to stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications, update and correct your personal information, cancel your account or request that we no longer use your personal information to provide you services. To accomplish any of the requests, please contact us at the email address listed above.